Welcome to Kay Burton  We provide access to the Kay Burton website (the “website”) and sell our products to you subject to the conditions set out on this page.
Please read these conditions carefully before using the Kay Burton website. By using the Kay Burton  website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future Kay Burton  service, you will also be subject to the guidelines and conditions applicable to that service.

Conditions Relating to Your Use of Kay Burton

1. Your Account

If you use the website, you agree to accept responsibility for all activities that occur under your account.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update the information you provided us with when you place your next order.

Kay Burton  reserves the right to inform the consumer that products requested are currently not in stock or otherwise unavailable.

Kay Burton  reserves the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

Kay Burton  reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

We take reasonable precautions to prevent unauthorised access to your data. We will not share your details with any other organisations without your prior permission.

We do not store sensitive data such as your payment details as all payments are processed by PayPal.

Kay Burton  take your protection very seriously which is why we use PayPal for your payment protection. PayPal use maximum strength encrypted technology supported by the consumer’s browser using a Secure Socket Layer in all of their communication with you, ensuring maximum safety when paying online through Kay Burton .

Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at kay.burton@kayburton.co.uk.

Please review our Privacy Policy for further information.

3. Access to Kay Burton

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Website Access

Kay Burton  grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kay Burton. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kay Burton  without express written consent. You may not use any meta tags or any other “hidden text” utilising Kay Burton  names or trademarks without the express written consent of Kay Burton . Any unauthorised use terminates the permission or licence granted by Kay Burton .

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of Kay Burton  as long as the link does not portray Kay Burton  or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kay Burton  logo or other proprietary graphic or trademark as part of the link without our express written consent.

5. Your Conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not Kay Burton , are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

  • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
  • to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”;
  • to cause annoyance, inconvenience or needless anxiety.

6. Copyright and Database Rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kay Burton  or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Kay Burton  and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Kay Burton, or our software suppliers and is protected by United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without Kay Burton ‘s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Kay Burton\’s express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without Kay Burton\’s express written consent.

7. Copyright Claims

Kay Burton  respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please Contact Us.

Conditions Relating to the Sale of Products to You

This section deals with conditions relating to the sale of products by Kay Burton  to you.

8. Our Contract

When you place an order to purchase a product from Kay Burton , you will be given an order number. Please quote this order number in all correspondence. We will do our best to fulfill your order but all orders are subject to availability.

9. Returns and Refunds

The returns and refunds procedure applies to all returned goods whether they are unwanted gifts, goods for exchange, incorrect items, damaged or defective items. This does not affect your statutory rights (see below).

Return of Order

To return items please inform us by submitting a Return Request by e-mail using the from on the contact us page, before sending the product back to us.

Unwanted items must be returned in saleable condition within 28 days of receipt for a refund of amounts paid. Goods must always be carefully packaged and sent back using a reliable delivery service with appropriate postage (and customs label if required).

We will refund the returned item(s), including the outgoing postage, within 30 days of notification of cancellation and provided goods have been returned to us in the condition in which they were sent.

Please note: we do not accept returns and will not issue refunds outside of the date stated in our returns policy, above.

You must always obtain a proof of posting when returning an item.

Please note: ‘Return to sender’ returns will most likely take longer than the allowed return window and  you are not therefore guaranteed to receive a refund.  Consequently, this is not a recommended method of return.

We must be informed as soon as is practically possible, ideally within 24 hours, of the receipt of damaged or incorrect goods and of the intention to return them. (This does not affect your statutory rights on damaged goods). Photographic proof should be submitted.

Please note: Personalised items cannot be returned

Overseas Customers: You will be responsible for paying any such local sales tax or import duties arising at the delivery destination, as these are not included in the price of the products. Import duty or tax costs will be invoiced directly to you from the carrier. We recommend you contact your local customs authority to determine a landed cost price prior to placing your order.

10. Shipping

Kay Burton  reserve the right to alter delivery charges and delivery times on the website without informing customers prior to the alterations. Kay Burton  reserve the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

If carriage companies used do not deliver your product within the requested time period please inform Kay Burton s, in the event of unsatisfactory delivery we hope you will accept our sincere apologies and we will investigate the matter to ensure your order is delivered as soon as possible after your notification.

Please review our Shipping Policy for further information.

11. Pricing and Availability

We are currently unable to offer availability information on our website. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Kay Burton  reserves the right to inform the consumer that products requested are currently not in stock or otherwise unavailable.

Kay Burton s reserves the right to not ship any items that may cost more than the stated price on the website, in this event the consumer will be notified.

12. Electronic Communications

When you visit Kay Burton or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your Statutory rights.

13. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

14. Events Beyond our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your Statutory rights.

15. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

16. Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

17. Extortion and Threatening Behaviour

We have a zero tolerance policy regarding extortion, blackmail and bullying.We will not give a customer money, any discount or free product, because they threaten us with a poor review or threaten to slander us on social media or any other platform. We reserve the right to report your conduct to the necessary authorities or organisations.
If your product is faulty or fails to be delivered, we will follow a process to resolve your concern, by finding a solution that is reasonable and in accordance with our store policies and consumer law. Threatening, being aggressive or rude is unacceptable human behaviour.

18. Kay Burton  Contact Details

Here at Kay Burton  we always strive to offer excellent customer service in a friendly and helpful manner. If you have any queries on any section of the website please do not hesitate to ask via the
Contact Us page on our site and we will reply as soon as possible.


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