The returns and refunds policy and procedure applies to all returned goods whether they are unwanted gifts, goods for exchange, incorrect items, damaged or defective items. This does not affect your Statutory cancellation rights (see below).
Return of Order
To return items please inform Kay Burton Miniatures by completing and submitting
this Return Form
(or e-mail/fax or post using the address/information on the “contact us” page) before sending the product back to Kay Burton Miniatures.
Items must be returned within 28 days of receipt for a refund of amounts paid. Please note postage will not be refunded unless items are faulty or an incorrect product has been received.
Kay Burton Miniatures must be informed within 48 hours of the receipt of damaged goods of the intention to return them. (This does not affect your statutory rights).
Cancellation of Order
To cancel an order the consumer must inform Kay Burton Miniatures in writing (by fax, letter or e-mail). Please note that you are free to cancel your order from the moment you place the order until 7 days from the day you receive the goods. Kay Burton Miniatures will not, however, refund the cost of returning a cancelled order if the goods have already been sent to the consumer. Goods should always be carefully packaged and sent back using a reliable delivery service.
Kay Burton Miniatures will refund the returned item(s) within 30 days of notification of cancellation provided goods have been returned in the condition in which they were sent.
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